Those on campus from the Charles River Apartments to Ziv Quad to the Shapiro Campus Center experienced a period of wireless internet blackout Sunday, Feb. 24, and the campus network has been experiencing minor problems since.

Director for Network and Systems John Turner said an issue with a wireless controller caused the network to fail.

"While the [access points] did automatically fail over to another controller without issue, when we moved the AP's back it took us about an hour to restore service as we debugged the issue," wrote Turner in an email to the Justice. "Access points are the WiFi routers that users connect to for internet access."

At least 35 percent of the campus-mostly lower campus-experienced nearly two hours of wireless internet downtime Sunday, including the Shapiro Campus Center, Ziv Quad, administration buildings, Ridgewood Quad and the Charles River Apartments, according to an email to the technology listserv from a wireless network engineer.

Students said they have also noticed occasional issues connecting to the brandeis_secure network over the past week.
Turner said that Library and Technology Services is aware of the issue, which is related to new software installed over February break.

"We are also experiencing a few other issues related to some new software installed over the break that are causing some users to have intermittent connectivity issues," said Turner. "We are currently working with some students specifically to figure out the issue and fix it."

-Andrew Wingens